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We offer challenging work in an exciting environment, competitive pay and a diverse work environment.


Customer Support Engineer

Job Description
Learn to perform installations, preventative and remedial maintenance on EMC equipment at a wide variety of customer locations and environments. Work with assigned mentor, team members, customers and direct managers to gain full understanding of EMC products. Adhere to administrative policies and escalation procedures.
DUTIES AND RESPONSIBILITIES

To learn, understand and begin routinely performing the following customer engineering responsibilities: Participate in the installation and servicing of EMC hardware and software under the guidance of assigned mentor Learn the basics of an install cycle, Performance of pro-active maintenance according to established procedures, Adhere to proper escalation procedures, Learn and adhere to the keys to success: understand their importance.
Performance of part replacements as directed by PSE/CSC lab. This includes the timely and accurate submission of all associated documentation as well as part return within 24 hours of the event. Submit accurate Clarify cases at the completion of an event.
Close all Clarify cases at the completion of an event; Assurance of complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, Technical expertise, Knowledge of customer environment, Professionalism, Periodic visits as needed Maintain account notebooks. Responsible for the maintenance of assigned inventory and test equipment.
Attend Basic Symmetrix and Open System Classes at corporate training center. Attend courses as required to enhance existing skills and gain new technical capabilities. Perform other duties as required and directed by Senior Customer Engineers and Management.
Requirements:
  • Strong electronics/IT/IS background / knowledge or equivalent experience
  • Travel and overtime required.
  • May be required to work Alternate Work Schedule
Technical Skills:
  • Unix / Linux or Windows experience / knowledge
  • General operating system knowledge
  • TCP/IP Networking knowledge
Professional Skills:
  • Attention to details
  • Hard working - Doing "whatever it takes"
  • Adaptable (ability to quickly learn new technologies as required)
  • Ability to handle pressure
  • Self-confidence – Ability to express opinions and influence effectively
  • Problem solving – Ability to be resourceful and "figure things out"
  • Communication skills
Education:
  • Degree in Computer Science/Information Systems/Engineering or equivalent
  • 1-2 years in a comparable position
  • Travel and overtime required